“Personal information” means information or an opinion that is capable of reasonably identifying an individual, whether that information or opinion is true or not and whether the information or opinion is recorded in a material form or not. Personal information includes, for example, your name and contact details.
The types of personal information we may collect from you includes (but is not limited to): If you are a customer: your name; street address; email address; telephone, fax and/or mobile phone number(s); and your employer’s name (if you are making a purchase on behalf of your employer).
We ordinarily collect personal information directly from individuals.
We may collect personal information from you in a variety of ways, including when you:
Your personal information will only ordinarily be collected from third parties if it is unreasonable or impractical to collect that personal information from you directly. If and when we do collect personal information from third parties, we will take reasonable steps in the circumstances to inform you of this collection and obtain your consent.
BigWarehouse may collect and use your personal information for various purposes (including but not limited to):
If you are a job applicant, employee or contractor, we will use your personal information for purposes relating to your engagement, training, performance management, payroll, superannuation, health and safety, for administration and staff management purposes.
Where we consider it appropriate, we may also conduct background checks (or engage a third party to do so on our behalf).
BigWarehouse may use your personal information for the purposes of marketing our products and services to you. If you would like to stop receiving marketing communications, you can opt out by contacting us using the Contact Details below and informing us that you no longer wish to receive these materials. If at any time you would like to stop receiving future emails, you can click the “unsubscribe” feature at the bottom of each direct marketing email we send.
From time to time, BigWarehouse may disclose your personal information to third parties for the purposes of conducting our business. These third parties may include (but are not limited to):
Personal information is not disclosed ordinarily to overseas recipients.
We take such steps as are reasonable, in the circumstances, to maintain the integrity of and store securely your personal information to protect it from interference, misuse and loss and from unauthorised use, access, modification or disclosure.
In order to protect your personal information we Secure Socket Layer (SSL) technology, All data is stored in data centres in Australia.
Check the “Help” menu of your browser for more information on how to change your cookie preferences. You may disable cookies or set your browser to alert you when cookies are being sent. If you do disable cookies, we may be unable to optimise your visit to our Website and you may experience some errors. Refer to your browser instructions or help screens to learn about these functions.
We take such steps as are reasonable in the circumstances to ensure that the personal information that we collect is up-to-date and complete.
However, in order to maintain the accuracy of the personal information, we rely on the quality of the personal information that you provide to us. To ensure that we always have your most up-to-date personal information, please contact us as soon as possible when your details change. This might include when you change your name, mailing address or use a new email address.
Alternatively, you may update your personal information by accessing your account details on the Website.
You are entitled to access and correct the personal information we hold about you and to have any inaccuracies in the information corrected.
If you would like to access or correct any of the personal information we hold about you, you may do so by please provide details of the request for access/correction process e.g. by sending us an email or by contacting us using the Contact Details below and informing us that you wish to access or correct your personal information.
There are some circumstances specified by law where we may refuse your request for access to and/or the correction of your personal information. However, if one of these circumstances applies, we will provide you with a written explanation of the reasons for refusal, unless it would be unreasonable to provide that notice.
Once we receive your request for access or correction, we will endeavour to respond to your request within thirty (30) days of the request being made . We may also charge reasonable costs for responding to your request.
If you have any concerns or a complaint about a breach of your privacy or the way we have handled your personal information please contact us using the Contact us page and informing us of the nature of your complaint.
We will then investigate your complaint and endeavour to provide you with our response within thirty (30) days of receiving your request . If, after receiving our response, you still consider that your privacy complaint remains unresolved, you may then, for example, refer your concern to the Office of the Australian Information Commissioner at www.oaic.gov.au.